Refund and Return Policy
Effective Date: 12 Jan 2025
At Trendapix.com, we aim to provide you with a hassle-free shopping experience. However, if you are not fully satisfied with your purchase, we offer a simple and transparent Refund and Return Policy. Please read the details below to understand our terms.
1. Returns
You can return products under the following conditions:
- Timeframe: Returns are accepted within 7 days from the date of delivery.
- Condition of Products: The product must be unused, unopened, and in the same condition as received. Original tags, packaging, and labels should be intact.
- Defective or Damaged Products: If you receive a damaged or defective product, we will accept a return even if the product has been opened. In such cases, we will provide a full refund or exchange.
Non-Returnable Items:
- Products that have been opened or used (except in the case of defective or damaged products).
- Sale or discounted items.
- Digital products (such as coupon codes or gift cards).
- Items that are ineligible for return due to hygiene or safety reasons (e.g., artificial jewelry, personal care items).
2. Refunds
Refunds will be processed under the following conditions:
- Eligibility: Refunds will be provided if the product is defective, damaged, or if the wrong item was delivered.
- Refund Process: Once your return is received and inspected, we will process the refund to the original payment method used at the time of purchase.
- Refund Timeframe: The refund may take up to 14 business days to reflect in your account, depending on your bank or payment service provider.
Shipping Costs:
- Shipping charges are non-refundable, except in cases where the product is defective or damaged.
- If you are returning a product due to our error (e.g., wrong product delivered or defective product), we will cover the return shipping costs.
3. Return Process
To initiate a return:
- Contact Us: Reach out to our customer support team at [Customer Support Email] or [Customer Support Phone Number] within 7 days of receiving your product.
- Provide Details: Provide your order number, the reason for return, and photographs (if applicable) of the defective or damaged product.
- Return Instructions: If the return is accepted, we will provide you with instructions for returning the product to us.
- Return Shipping: Ship the product back to us following the return instructions provided. We recommend using a trackable shipping service to ensure the return reaches us safely.
4. Exchanges
If you would like to exchange a product for a different size, color, or variant, please contact our customer support team. Exchanges are subject to product availability. If the product you want to exchange for is not in stock, we will offer you a refund.
5. Order Cancellation
You can cancel your order before it is shipped. Once your order has been processed and shipped, it cannot be canceled. However, you may return the product after delivery as per the return policy.
6. Changes to This Policy
We may update or modify this Refund and Return Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. Please review this policy periodically for updates.
7. Contact Us
If you have any questions or concerns regarding our refund policy or the refund process, feel free to contact us